Frequently asked questions

We highly recommend you to go to a local jewelry store to have your size measured. It’s the safest way to get an accurate size for your ring.

TIPS FOR MEASURING YOUR FINGER

• Measure the correct finger: The dominant hand is often slightly larger, so be sure to measure the finger where you plan to wear the ring.
• Consider the ring’s width: Wider rings can feel slightly smaller on the finger, while narrower rings often feel slightly larger. Take the ring’s width into account when choosing the size.
• Measure at the right body temperature: Ensure you are at normal body temperature when measuring, as finger size can change depending on whether you are warm or cold.
• Measure at different times: Your ring size can vary depending on the time of day. Try measuring at different times to get a more accurate result. Avoid measuring when you are cold, as fingers can be about half a size smaller.
• Measure in the evening: Evening is usually the best time to measure, as fingers can be at their largest.
• Measure multiple times: Measure your finger at least three times to ensure you get an accurate size. If you get different sizes, choose the largest measurement for a better fit and easier adjustment if needed.
• Consult a jeweler: If you are unsure of your size or have specific requests, you can always visit a local jeweler for a professional measurement.
• Order a ring sizer online: You can order a ring sizer online to measure your finger at home.

Resizing

Most of our rings can be resized, but some cannot. Depending on the setting and prongs, resizing certain rings may risk damaging the side stones. We recommend contacting us at custom@vonlaura.com before consulting your local jeweler.

If there is a craftsmanship defect related to your ring size, we can resize it for free or offer a partial refund so you can have it resized at a local jewelry store, avoiding the risks of global shipping.

If you ordered the wrong size, we suggest resizing it at a local jewelry store, as most of our rings can be easily adjusted by a skilled jeweler. If local resizing is not an option, you’re welcome to contact us—we offer resizing for a small, reasonable fee.

Lab-grown diamonds are finely crafted with the same physical, chemical, and optical characteristics as natural diamonds. They are created using cutting-edge technology that replicates the natural diamond-growing process, resulting in a luxurious gemstone without the worry of conflict or environmental damage.

We use IGI certifications for all our lab-grown diamonds, ensuring that they meet international standards and maintain top quality. All diamonds larger than 0.5 carat include a certificate of authenticity.

We use GIA certifications for all our natural diamonds, ensuring that they meet international standards and maintain top quality. All diamonds larger than 0.5 carat include a certificate of authenticity.

No, our lab-grown diamonds have excellent clarity, color, and cut, and are available in various carat weights. Just like high-quality natural diamonds, they will not get cloudy over time.

Yes, all of our jewelry is always nickel-free and undergoes a nickel test with our suppliers before delivery.

Yes, we use recycled gold in our jewelry. By choosing recycled gold, we help reduce the environmental impact of gold mining and preserve natural resources. We are proud to offer our customers an ethical and sustainable option while maintaining the highest quality and beautiful design in our pieces.

Yes, our white gold contains palladium, a high-quality metal that makes it more durable, resistant to scratches and discoloration, and enhances its hypoallergenic properties. This gives our jewelry a beautiful, long-lasting white hue.

Unlike traditional white gold, which is often plated with rhodium, our palladium-infused white gold requires less rhodium plating, which means it maintains its appearance longer and requires less maintenance – saving you both time and money. It’s rare for other jewelers to offer white gold with palladium, which makes our jewelry unique and an exclusive choice for you.

Platinum is a more durable and exclusive metal, ideal for those looking for a heavy, long-lasting choice. However, our palladium-infused white gold is a high-quality, hypoallergenic alternative that provides excellent durability and a beautiful white hue, all at a more affordable price point. Both are great choices, depending on your preferences and budget.

Yes, we offer customized jewelry. If you have any specific requests or further questions, feel free to contact our customer service or click here to place your custom order.

All of our rings can be adjusted to fit your preferences and taste. Please contact us at custom@vonlaura.com and we will design a completely new ring with your changes.

Yes, we offer flexible payment plans. Please contact our support team at custom@vonlaura.com for more details.

“Made to order” means that the product is only manufactured when an order is placed. In our case, production begins once we receive your order.

Yes, we offer free engraving on all our jewelry at the time of purchase.

Yes, we always strive for the highest customer service and offer full insurance for every shipment.

Yes, everything we offer on our website is delivered to you at no extra cost. If the package is not picked up for any reason and is returned to us for reshipping, an additional shipping fee of 40 USD will apply.

Yes, we offer worldwide shipping.

All of our rings are made to order and 100% handcrafted, so the processing time is usually between 3 and 4 weeks. After that, delivery typically takes an additional 1 weeks.

Yes, you can. For quicker delivery, simply add Express Delivery at checkout. Our professional sales team will also work with you to find a delivery solution that fits your timeline. Additional costs may apply for expedited delivery.

Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery online.

Always check your spam or junk folder, as unfortunately, we cannot always control where emails end up. Please contact us if you do not receive an order confirmation.

For safety reasons, we do not deliver to P.O. boxes, mail forwarding addresses, or temporary residences.

We package all orders discreetly, without logos or brand details, to respect your privacy and special occasions.

Buyers are responsible for any customs fees, taxes, or receiving charges that may apply. It is the buyer’s responsibility to be aware of and comply with any import restrictions for their country from Sweden.

Within the European Union, no customs duties apply. For the US, the fee varies from state to state, and is typically between 2% and 5%. We recommend contacting your local customs office to research this further and avoid any inconvenience.

Customs duties are estimated and paid upon arrival of the package. The carrier will contact you with more information regarding customs.

We strive to ensure your satisfaction with your VonLaura purchase. We accept returns and exchanges for most orders within 30 days from the delivery date. Please submit your return or exchange request via email to info@vonlaura.com or through our contact page.

Please Note:

All returns (except those related to manufacturing defects) are subject to a restocking fee of 30% of the total amount. This fee reflects the time and effort invested in creating each piece of jewelry.

If you wish to exchange your jewelry for another style, we can apply the full amount (minus the exchange fee) from your original purchase toward a new item of equal or greater value. For exchanges to a more expensive item, the customer is responsible for paying the price difference.

Exchanges are limited to one time per customer.
A one-time fee of 200 USD will be charged for all exchanges to cover additional shipping and handling costs.
Each order is allowed one return or exchange and cannot be returned or exchanged multiple times.

Shipping costs and insurance are the responsibility of the customer for any returns or services, including customs fees for international customers.
We are not responsible for items lost in transit.

If there is a craftsmanship defect with the item(s) upon delivery, or if we have made your order in the wrong specifications (i.e. size, color, style), please contact us within 7 days of delivery and we will gladly take full responsibility to ensure your satisfaction.

All jewelry must be returned in its original packaging and in unworn, unaltered condition. We reserve the right to decline a return or exchange if the item shows signs of wear or has been altered in any way.

Exceptions & Exclusions:

The following items and orders cannot be returned or exchanged, but we can resize, modify, or repair them under our craftsmanship warranty:

• Orders with custom modifications (i.e. design change, custom stones, extended sizing, engraving), and all custom designs
• Orders with diamond center stones
• Ring size less than 3 US or greater than 10 US

1. 1. Submit your return or exchange request via email to info@vonlaura.com or through our contact page.
   2. Our customer service team will contact you within 48 hours with the return address and packaging instructions.
   3. Include the following information:
      • Your order number.
      • Your contact information (name, email, phone number).
   4. Send the item back to us within 30 days from the delivery date.

Our return policy does not apply to custom-made jewelry, as these pieces are specifically tailored to your preferences and cannot be resold. Please be sure of your selection before placing an order.

If the jewelry is damaged upon delivery, please contact us within 7 days of receiving the item at custom@vonlaura.com so we can assist you in resolving the issue. Damages occurring after receipt and handling are not covered by our return policy.

We offer a One-Year warranty on all our jewelry from the date of delivery. The warranty covers manufacturing or material defects. If any issues arise during the warranty period, we will repair your piece free of charge. It is your responsibility to ship and insure your jewelry; we will return it insured after the repair. Click here to read more.

Whether under warranty or not, we are always happy to repair damaged pieces. Fees for this service vary depending on the extent of the repair.

Cancellations can be requested free of charge within 24 hours. After 24 hours of purchase, it is considered a return, and our standard return/exchange policy will apply.